Leadership and Accountability

When trying to help an organization to improve their delivery processes,be prepared to hear the following soundbites

• our (the organization) clients are awful at setting priorities,and there's nothing we can do to change this situation...
• our suppliers are completely ineffectual...
• we are streamlined and as efficient as we could possibly be...

while this can be frustrating, this is to be expected, the important thing is to include members from other teams when trying to improve a process. invite both the supplier and customer as well as any other stakeholders of a particular process that you are trying to improve.

This promises to continue to be a challenging project,